About AccessCare

Two AccessCare clients greet their case manager at their front door.

AccessCare is an experienced provider of home care and support services managed by Kingston City Council in Melbourne. For 30 years, we have supported older people, people with disabilities and people who are homeless. We are dedicated to empowering our clients to continue living independently in their own homes and communities.

Our purpose

We ensure that those who are older, homeless, have disabilities or are carers, are heard, can access the best care and continue to enrich our community.

Our approach to care

We have earned a strong reputation over the past 30 years for supporting people, including those with complex needs. Through our connection to local council, we have developed an unparalleled amount of industry knowledge and experience, which we use to ensure our clients receive care that addresses their unique and specific needs. In this way, we support our clients to remain in their own homes, surrounded by their pets, garden and community.

Download our handbook(PDF, 1MB)

The AccessCare difference

There is a large number of home care providers on the market these days.

So why should you choose AccessCare as your home care provider?

First of all, as a council-backed service rather than a private provider, we offer our clients reliability and accountability. The City of Kingston is committed to providing its senior residents with in-home care services, and through AccessCare will continue to serve all community members, no matter the complexity of their health needs.

Our team is also locally based, meaning we have a deep understanding of the health services available to our clients, and strong working relationships with local allied health professionals.

We believe that everyone has the right to quality care, and we are committed to providing the services our clients need to remain living independently at a price they can afford. As such, any fees our clients incur go back into the services needed to provide quality care.

Additionally, we specialise in care management, and employ an exceptional team of professionals who all work together to provide our clients with care and compassion. Our team is available 24/7, ensuring our clients can access support and advice whenever they need it. We believe in people-centric care, and put our clients’ wellbeing at the heart of everything we do.

We also understand how important it is for our clients to feel in control of their own care, which is why we also launched a free and easy-to-use app that is designed to make it easier for clients to check, manage and reschedule their services.

AccessCare is a home care provider for everybody. As such, unlike other providers, we don’t choose our clients; instead, we let our clients choose us.

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Our inspiring clients

One of the greatest joys our team experiences working with AccessCare is the chance to hear our clients’ inspiring life stories. Every single one of our clients has lived a rich and fascinating life, and it is an absolute privilege to have our clients share these stories with us.

We understand that as people age, they can start to feel “unseen” in society and in their community, but we also know just how much wisdom there is to gain from listening to older generations, and how much there is to learn from people who have unique passions and diverse life experiences.

Therefore, to help us celebrate our incredible and inspiring clients, we are helping them to share their stories with the world. These stories highlight how everyone has a tale to tell, and that we should all take the time to listen to each other more.

It is an honour to build such open and trusting relationships with our clients, and a joy to see them continuing to live their lives on their terms for as long as possible.

Read our inspiring client stories

Our commitment to diversity and inclusion 

AccessCare prides itself on being an inclusive service provider, committed to diversity and equity. We acknowledge diversity across Australia including Aboriginal and Torres Strait Islander people, people of cultural and linguistically diverse backgrounds, the LGBTQIA+ community, people who are financially disadvantaged and those who are homeless. 

People from diverse communities can face additional barriers to accessing the support that they need. We foster an inclusive community and respectfully tailor our services and support to take into account people's individual needs, preferences and experiences. 

Our workplace includes people from diverse communities and encourages different views, ideas and perspectives to be shared for the best possible client outcomes. 

Find out more about our standards of care.

More information

Our friendly team is here to help you, so if you have any questions about AccessCare or My Aged Care, please get in touch.

Contact us