Our privacy policy

You can have confidence in the way we handle your personal information.

AccessCare has systems in place that comply with the Health Privacy Principles, which are compliant with the Health Records Act 2001 (VIC) and the Privacy and Data Protection Act 2014.

Collection of personal information

At the time of your first assessment you will be asked to provide an Aged Care Advisor with personal information such as name, address, date of birth, your contact and emergency contact details, information about your health, your need for care and what supports you have from family, friends and other services.

Whether or not you are required to pay anything for your home care services depends on the type of care you have been approved to receive and your financial situation.

We ask for your consent or the consent of your carer or an Authorised Representative such as a Guardian to provide us with information.

Why is this information necessary?

This information is collected so that your Aged Care Advisor can help you plan the best supports and services to meet your requirements. Your Aged Care Advisor will continue to organise and monitor your supports to ensure that they are meeting your needs.

We also need your information so that we can properly identify you when we are working together.

Who do we share your information with?

Your information may be shared with service providers who play a role in supporting you to live well in the community. Your information may also be shared with nominated informal supports.

The information shared is done so with your understanding and verbal or written consent. The information may be shared by telephone, fax, email or other electronic means.

Only information relevant to your care will be shared. You have the right to refuse to give or share information.

AccessCare are required to pass on some of the information we collect to the Victorian and Commonwealth Governments to enable evaluation and future planning of services. All information is coded and securely sent so that your personal details cannot be identified.

If you are receiving a Home Care Package the Commonwealth also requires some of your personal details before we can receive funding to provide your services. Sending this information does not affect your entitlements or access to any services. 

How you can see or correct your information

You have the right to see your personal records. You also have the right to ask us to correct information about you which you believe is inaccurate, incomplete or out of date.

You or your authorised representative or Guardian can ask to see your personal records by making an appointment with AccessCare’s Client Services Manager. You can do this in writing or by telephoning 1300 819 200 during office hours.

There may be particular exceptions that prevent us from releasing your information. If this applies to you, you will receive a full explanation. You can write to or telephone the Client Services Manager at AccessCare.

AccessCare upholds the Privacy Policies of the City of Kingston.

Policies of the City of Kingston

If you would like to know more about our Privacy and Confidentiality Policy (or procedures to maintain your rights to privacy) please ask your Aged Care Advisor for more information.

More information about Kingston Council's Information Privacy Policy is also available on the City of Kingston's website.