Choosing a home care provider

A older couple looks over AccessCare brochures

One of the most important decisions you’ll make regarding the care you receive at home is who you will choose to be your home care provider. There are many home care providers on the market these days, so be sure to take your time to find a provider you feel comfortable with, and who is qualified to support you with your unique personal needs.

What to consider when choosing a home care provider

When beginning your search for a home care provider, be sure to think about what is most important to you. For instance, do you want a provider with the lowest fees, or is it more important that you are guaranteed the same support worker every time?

Some other factors to consider when choosing an approved home care provider may be whether they specialise in the services that you require, and where they are located.

You may also like to ask how long they have been providing services, as there are several new organisations that offer different levels of experience and service quality.

You should also talk to your friends or family, as they might be able to share insights from their own experiences with certain home care providers. Alternatively, you can find reviews for most home care providers online, and you can look at their social media pages too to get an idea for their values and personality.

We encourage you to call any home care provider you are considering and chat about your personal needs. Some questions you might like to ask a home care provider include:

  • What services do you offer?
  • How long have you been providing home care for?
  • How are you different to other providers?
  • How do you screen Aged Care Advisors and support workers?
  • What is your service change or cancellation notice period?
  • How often are care plans reviewed?
  • What complaints processes are in place?

Why choose AccessCare

As a home care provider run by the local council, AccessCare works differently from many other providers. We focus on helping you get the right supports you need to stay in your own home and community.

We listen to you and respect your values and preferences when it comes to helping you select the best combination of services to support you in your home. Our team is very responsive, and always available to provide advice and guidance whenever you need it. We are also highly flexible, meaning we can easily adapt your care to continue meeting your needs as they change in the future.  

AccessCare’s approach ensures you have choice and control. We want to empower you to make decisions about your own care, and you can have as little or as much involvement as you wish in the management of your support plan. 

Find out more about AccessCare on this page

More information

Our friendly team is here to help you, so if you have any questions about our services or home care in general, please get in touch by calling 1300 819 200