Switching to AccessCare

Once your care services have commenced, you may wish to change your provider.

Perhaps your provider is not meeting your needs, or you are looking for a better fit or maybe you have just moved to another area to live.

The good news is that switching home care providers is easy. It starts with one simple phone call.

Step 1: Contact the AccessCare team

Call our friendly team on 1300 819 200 and have a chat about your personal needs.

Step 2: Meet with an AccessCare team member

After speaking with us on the phone, we will organise for an Aged Care Advisor to visit you at your home, at no cost or obligation to you.

The Aged Care Advisor will:

• listen to what's important to you
• support and empower you to stay active and enjoy life
• provide you with all the information you need to get the most out of your package funds

Step 3: Notify your existing provider

We’ll work with you to notify your existing provider that you are transferring to AccessCare, and confirm the date when your services will cease with them and when they can begin with AccessCare.

Step 4: Start receiving support from AccessCare

Once services have ceased with your existing provider, we can then begin to deliver services for you and ensure continuity of care.