Charter of Aged Care Rights

The Charter of Aged Care Rights is made under the Aged Care Act 1997. It describes your rights as a consumer of Australian Government funded aged care services.

I have the right to:

• safe and high quality care and services
• be treated with dignity and respect
• have my identity, culture and diversity valued and supported
• live without abuse and neglect
• be informed about my care and services in a way I understand
• access all information about myself, including information about my rights, care and services
• have control over and make choices about my care, and personal and social life, including where the choices involve personal risk
• have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
• my independence
• be listened to and understood
• have a person of my choice, including an aged care advocate, support me or speak on my behalf
• complain free from reprisal, and to have my complaints dealt with fairly and promptly
• personal privacy and to have my personal information protected
• exercise my rights without it adversely affecting the way I am treated

More information

For more information visit the Charter of Aged Care Rights website.