Switch to AccessCare

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Once services have commenced you may wish to change your provider if they are currently not meeting your needs, you are looking for a better fit or perhaps have moved to another area to live. Switching is easy. All it takes is one simple phone call from you and we can look after the rest.

Step 1: notify existing provider

Notify your existing provider you are transferring to a new provider and agree on a date services will cease.

Step 2: personal visit

Receive a personal visit from an Aged Care Adviser with AccessCare who will visit you at home at no cost or obligation to you. They will listen to what's important to you and support and empower you to stay active and enjoy life. They will provide all the information you need and help you get the most out of your package funds.

Step 3: exit process

We’ll work with your existing provider and confirm when services will cease and the Department to transfer your Home Care Package.

Step 4: supporting you

Once services have ceased with your existing provider we can then begin to deliver services for you and ensure continuity of care and no break in service provision.