Charter of Aged Care Rights

The Charter of Aged Care Rights is made under the Aged Care Act 1997. It describes your rights as a consumer of Australian Government funded aged care services.

I have the right to:

  • safe and high quality care and services
  • be treated with dignity and respect
  • have my identity, culture and diversity valued and supported
  • live without abuse and neglect
  • be informed about my care and services in a way I understand
  • access all information about myself, including information about my rights, care and services
  • have control over and make choices about my care, and personal and social life, including where the choices involve personal risk
  • have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
  • my independence
  • be listened to and understood
  • have a person of my choice, including an aged care advocate, support me or speak on my behalf
  • complain free from reprisal, and to have my complaints dealt with fairly and promptly
  • personal privacy and to have my personal information protected
  • exercise my rights without it adversely affecting the way I am treated

More information

For more information visit the Charter of Aged Care Rights website.

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