Support at Home

From November 1 2025, Home Care Packages were replaced by the Australian Government's Support at Home program. If you are on a Home Care Package, you will automatically switch to the new Support at Home program and your existing services will continue as usual.

Please get in touch with us to understand what these changes mean for you.

Support at Home is a government-funded program that assists people with more complex care needs.

Your Support at Home plan can provide services to help you stay independent in your home for longer. The services fall under three main categories:

Clinical care (such as nursing care and health-related services)
Independence supports (such as showering, transport and home maintenance)
Everyday Living services (such as cleaning, laundry, gardening and meals)

How do I know what services I can access?

You will be allocated to one of eight classification levels when you're approved for Support at Home funding through My Aged Care.

We will work with you to talk about the services you need that fit within your quarterly budget and develop your plan.

Along with clinical care, independence support and everyday living, you can also access the following pathways that provide targeted funding:

Assistive Technology and Home Modifications (AT-HM) Scheme (mobility aids, home modifications)
Restorative Care Pathway (short-term, intensive support)
End-of-Life Pathway (support for people in their final months)

How much does Support at Home cost?

Support at Home government funding offers a quarterly budget towards your in-home care (allocated after you have been assessed and approved). However, you may need to contribute an out-of-pocket amount towards the cost of the services you receive.

When you choose AccessCare as your service provider, we will send you a monthly statement so you can track your funding.

How much funding can I get with Support at Home?

You will be assigned one of eight classifications when you're approved for Support at Home. The classification determines the government funding you will receive for your services each quarter.

Level 1: $2,750
Level 2: $4,500
Level 3: $5,500
Level 4: $7,500
Level 5: $10,000
Level 6: $12,000
Level 7: $14,500
Level 8: $19,500

*Figures are approximate quarterly amounts.

**You may have to contribute an out-of-pocket amount for your services.

Our team will help you understand the funding, manage your quarterly budget and outline any out-of-pocket expenses you may need to contribute.

Who is eligible to receive Support at Home?

To receive Support at Home you need to be:

aged 65 or older (or 50 for Aboriginal and Torres Strait Islanders)
living at home and requiring support to maintain your independence
experiencing difficulties with everyday tasks such as cooking, cleaning, personal care or mobility.

Find out more about eligibility at myagedcare.com.au

How do I apply for Support at Home?

You must register with My Aged Care to access Support at Home.

Learn more about the process.

Where can I get more information?

Our friendly team is here to help you, so if you have any question about Support at Home, please call 1300 819 200.

FAQs

How much do services cost?

Our Standard Pricing Schedule will be updated soon. Please contact us for up to date pricing details.

Will my Support at Home funding affect my pension?

No, your Support at Home funding will not affect your pension as this money does not count as income.

How do I apply for home care?

To apply for Support at Home you need to contact My Aged Care. When you are approved, you can then contact us to talk about providing your services.