AccessCare provide government-funded Home Care Packages to people living in the cities of Kingston, Bayside, Glen Eira, Stonnington and Port Phillip.

The Home Care Packages are separated into four levels to suit people’s personal needs and changing circumstances: from Level 1, for people with minimal care needs, to Level 4, for people who need high level care.

You may also be eligible for a supplement to cover additional needs like dementia and cognition support, oxygen, or enteral feeding. AccessCare can apply for these supplements on your behalf.

Home Care Packages - choice and control

We have adopted a Consumer Directed Care approach to managing Home Care Packages. This gives you choice and control over the services you receive and who provides them.  You can choose to have as much or as little control as you want.

Under Consumer Directed Care, you receive a personalised budget so you know how much is available for your care and how it is being spent.

How much will I need to pay for a Home Care Package?

The Australian Government pays most of the cost of aged care in Australia. But as with all aged care services, you are asked to contribute to the cost of your care if you can afford to. You will never be denied the care you need because you can't afford it.

We will discuss any fees with you before services commence.

Am I eligible for a Home Care Package?

There’s a standard process to determine whether you are eligible for a Home Care Package, and if so, at which level. This is called an Aged Care Assessment, and is carried out free of charge by your local Aged Care Assessment Service (ACAS) or your Regional Assessment Service if you are a resident of Kingston and Bayside municipalities.

The assessment takes into account factors like your age, your living situation, and your ability to perform basic daily living tasks without extra help.

The assessment is a chance to identify options, not to make decisions for you. You are also welcome to have someone else – perhaps a friend, family member, independent aged care advocate or your carer – attend your Home Care Package assessment for extra support.

Who do you work with?

AccessCare work with a network of trusted providers. We partner with over 20 service providers and can deliver flexible, tailored services and choose providers which best match and suit your needs and goals. All our providers adhere to strict quality assurance measures so we know we are providing you with the best quality of care. 

What should I consider when choosing a provider?

You can have a say in the type of Aged Care Provider you choose and also the types of care and services delivered to you as part of your home care package. Some considerations when choosing an approved my aged care provider may be whether they specialise in services which are important to you such as dementia and also where they are located as this can reduce travel times and in some cases reduce the costs associated with travel.

You may also like to ask how long they have been providing services, as there are a number of new organisations offering services who have different levels of experience and service quality. Other questions you might like to ask your aged care provider might include:

  • What are the range of services offered 
  • Aged care advisers and support worker checks, screening and qualifications
  • Service change or cancellation notice period
  • What complaints processes are in place
  • How long they have been providing Home Care Packages

AccessCare are happy to answer any questions you have about selecting the right home care package provider for you. We can also meet with yourself, family members or carers to discuss the process and help guide you through it. 

Remember, you direct your own care and have control over who delivers your care and where and when they deliver it.

For free advice on choosing a provider that suits your needs call our friendly team on 1300 819 200

More information on Home Care Packages

For more information about Home Care Packages, call us on 1300 819 200, or fill in the form below to request a callback. We’ll answer any questions and let you know the next steps you should take.

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